One disputant contacts PDRS by phone. We describe the mediation process
and its benefits, answer questions, address concerns and get an idea of the
nature of the dispute.
Next, we’ll mail detailed information to you.
If you agree to have us contact the second party, you provide contact
information and we mail a letter and details about mediation and PDRS to the
other party. A non-refundable case development fee applies.
days after the information is mailed we call the second party to answer
questions and attempt to obtain their agreement to participate. Please keep
in mind that mediators do not take sides or advocate for either party or
The Mediation Process
During mediation, the parties have an uninterrupted opportunity to give
their perspective and describe concerns.
Mediators ask clarifying
questions to ensure all aspects of the dispute are understood. At this
point, the disputants often feel a great sense of relief because they have
been listened to by the other party, sometimes for the very first time.
Then, through a series of mediation techniques, impartial mediators help
the parties define the problem, break the conflict down to its most basic
components, identify and prioritize issues and help the parties determine
Next, issues are examined to determine what must be
addressed to solve the problem. The key to mediation is shifting focus away
from dwelling on history and a limited discussion of positions to the
discovery of true issues and the interests which drive the conflict.
Finally, mediators guide disputants through a discussion of settlement
options ( how the dispute can be resolved) and will assist in crafting an
agreement which can be written or oral, depending on the wishes of the
If you have been referred to mediation by the courts or
have a court case pending, your written agreement can be entered into the
record of the court if all parties so desire and the judge agrees.
Mediations normally last no more than three hours, and second sessions can
be scheduled with the agreement of the parties.